Product reviews

Remark’s review integrations import published product reviews from Okendo, TurnTo, or Yotpo. Remark uses those reviews to draft review summaries, which your team edits and publishes in the Remark dashboard.

What syncs

Each integration imports the review rating, title, text, reviewer name, and verified-buyer status. The platforms differ in what else Remark imports and how Remark matches reviews to products:

Platform	Also imports	Product matching
Okendo	Approved reviews, visible photos and videos, and rating attributes such as fit or quality	Okendo’s Shopify product ID must match a product’s external ID in Remark. The variant ID is a fallback.
TurnTo	Photos, videos, language, and rating dimensions. Includes reviews shared through TurnTo catalog relationships and leaves out syndicated reviews.	Each product’s and variant’s external ID must match a TurnTo catalog SKU.
Yotpo	Images and answers to custom review questions. Includes reviews shared through your Yotpo product groups and leaves out syndicated reviews.	Each product’s and variant’s external ID must match a Yotpo product ID.

External IDs come from your commerce platform or your product import. Remark skips reviews for products it can’t match. Rating attributes, rating dimensions, and question answers appear as Customer answers on a product’s Reviews tab.

Before you start

You need:

The Integrations & products permission. For details, read Team member permissions.
Products in Remark with IDs that match your review platform
Credentials for your review platform:

Platform	Credentials
Okendo	User ID and Password for Okendo’s API
TurnTo	Site key and Auth key, or an Access token
Yotpo	App key and API secret

A workspace can connect one account on each platform.

Connect a review platform

Open Settings > Integrations in the Remark dashboard.
Under Other integrations, find Okendo, TurnTo, or Yotpo and select Connect.
Enter your credentials and select Connect. Remark tests them before saving. If the test fails, Remark shows the reason and doesn’t install the integration.
On the connected integration, turn on Sync reviews and select Save.

Review sync starts off, so Remark imports nothing until you complete step 4. Each platform has its own field rules:

Okendo: The User ID identifies your Okendo account and can’t change after you connect.
TurnTo: Enter a Site key and Auth key, or leave both empty and enter an Access token. Enter the token without the Bearer prefix.
Yotpo: The App key identifies your Yotpo site and can’t change after you connect.

To connect a different Okendo account, TurnTo site, or Yotpo site, contact support@remark.ai.

When reviews sync

Remark starts an import when you save with Sync reviews on, then imports again once a day. Each import adds new reviews and updates changed ones. Remark then refreshes ratings and review counts and drafts summaries for affected products, as described in How summaries are generated. Saves and daily imports skip products Remark already imported that day. For Okendo, changing the password or turning Sync reviews back on starts a full import right away. Yotpo can take up to three hours to show recent review changes to Remark. Turning Sync reviews off stops future imports. Reviews Remark already imported stay in Remark and keep supporting your summaries.

Request a manual sync

A manual sync reimports every product, including products Remark already imported that day. Request one through the GraphQL API with an API key from a user who has the Integrations & products permission:

mutation {
  syncYotpoReviews(input: { vendorId: "your-vendor-id" }) {
    userErrors {
      message
      code
    }
  }
}

For the other platforms, use syncOkendoReviews or syncTurnToReviews with the same input.

If Sync reviews is off, the mutation returns “Enable review sync before you request an import.”
If a sync is already queued or running, Remark keeps that sync and ignores the new request.

Update credentials

Open More options on the integration, select Manage connection, enter the new credentials, and select Connect. Remark tests them before saving. For TurnTo, use credentials for the same TurnTo site. A different access token requires a new integration.

Troubleshooting

Credentials are rejected

Check the error Remark shows when you select Connect:

Message	What to check
Okendo rejected these credentials. Check the user ID and password.	Confirm both values with Okendo.
Yotpo rejected these credentials. Check the app key and API secret.	Confirm both values with Yotpo.
TurnTo rejected the site key or auth key	Confirm both values come from the same TurnTo site.
TurnTo rejected the access token	Confirm the token is current and has no `Bearer` prefix.
TurnTo does not allow access to this API endpoint (code 222).	Ask TurnTo to allow review API access for your site.
The TurnTo site is inactive.	Reactivate the site with TurnTo.

The site or store requires a new integration

Each integration connects to one Okendo account, TurnTo site, or Yotpo site. To switch, contact support@remark.ai.

No reviews appear

Confirm that Sync reviews is on and saved.
Confirm that product IDs match, as described in What syncs. Okendo matches Shopify product and variant IDs only.
Wait for the next daily import, or request a manual sync.

Once reviews arrive, the Products page shows Sort by reviews, and each reviewed product’s Reviews tab shows its review count.

Recent reviews are missing

Saves and daily imports skip products Remark already imported that day, and Yotpo can delay recent changes by up to three hours. Request a manual sync to import again.

A deleted review still appears in a summary

Reviews you delete or unpublish in your review platform stay in Remark. Open the product’s Reviews tab, select Override generated content, select Remove next to the review, then save and publish.

Need help connecting a review platform? Contact support@remark.ai.

Getting Started

Guides

Dashboard

API

Integrations

What syncs

Before you start

Connect a review platform

When reviews sync

Request a manual sync

Update credentials

Troubleshooting

Credentials are rejected

The site or store requires a new integration

No reviews appear

Recent reviews are missing

A deleted review still appears in a summary

​What syncs

​Before you start

​Connect a review platform

​When reviews sync

​Request a manual sync

​Update credentials

​Troubleshooting

​Credentials are rejected

​The site or store requires a new integration

​No reviews appear

​Recent reviews are missing

​A deleted review still appears in a summary

What syncs

Before you start

Connect a review platform

When reviews sync

Request a manual sync

Update credentials

Troubleshooting

Credentials are rejected

The site or store requires a new integration

No reviews appear

Recent reviews are missing

A deleted review still appears in a summary