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Remark supports custom integrations for select commerce, support, and sizing platforms. These integrations are configured with the Remark team because requirements vary by platform and account. Contact support@remark.ai with your platform name, storefront or account domain, and the process you want to support. Remark will coordinate secure credential sharing during implementation.
Do not send API keys, passwords, tokens, or other secrets in plaintext email.

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When to use a custom integration

Use a custom integration when your store, support system, or product data process is not covered by a self-serve integration in Settings > Integrations. Connected custom platforms can appear in Settings > Integrations without connection controls. Contact support@remark.ai to change their credentials or configuration. Custom integrations can help Remark:
  • Sync product catalog data into Remark
  • Sync inventory availability when the platform supports it
  • Look up order status, shipments, refunds, or tracking details
  • Create support tickets or cases from shopper conversations
  • Retrieve sizing data for product recommendations
  • Power actions in Workflows, when the workflow feature and action are enabled for your workspace
If you already send product data through API or SFTP, use the Product Import guide instead. For API authentication, follow the guide for the operation you need. Product imports support integration API keys with the Product import permission. The GraphQL API guide covers personal API keys, which inherit the creator’s permissions. These keys are separate from your platform’s credentials.

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Supported platforms

Remark can evaluate the processes you need for these products. Setup usually starts with the platform account domain, the use case you want to support, and the access required to read or write the relevant data. Common use cases include catalog sync, inventory sync, order lookup, support ticket or case creation, and product sizing lookup. The exact setup and testing plan depend on the platform and the process. For Kiwi Sizing, Remark also needs a Shopify integration so product records can be matched before requesting size chart data.

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Request setup

Email support@remark.ai with:
  • The platform you want to connect
  • Your storefront or account domain
  • The process you want Remark to support
  • For webhooks, the event, destination hostname, and receiver authentication requirements
  • Any launch timing or testing requirements
Remark will review the request and confirm the setup path, required access, and testing plan.