Skip to main content
A showcase is an AI-generated image that places several of your products together in one styled scene, such as an outfit laid out for a weekend trip or a reading nook furnished with your pieces. Agents create showcases during shopper conversations and share them in chat. The shopper can hover over each product in the image to view its name and price, open its product page, or add it to the cart. Live try-on lets a shopper view an item on themselves through their camera. The item follows the shopper as they move, like a mirror, for a 30-second session. Afterward, the shopper can replay the session, switch colors, add the item to their cart, or ask a follow-up question.
Showcases and live try-on appear when they’re enabled for your workspace. Contact support@remark.ai to turn them on.
Open Showcases from the dashboard navigation. The page has two tabs:

​
Permissions

See Team member permissions for each permission group.

​
How agents share showcases

Agents create showcases through two actions that you add to an intent: For example, a styling intent can tell the agent to recommend a few pieces for the shopper’s trip, start a showcase with them, and share it when it’s ready. The agent keeps chatting while the image generates. In the Playground, the showcase finishes before the agent replies, so you can test the whole flow in one turn. Showcases follow the brand aesthetic and references you set under Configure. When a shopper asks for a scene outside your brand’s look, Remark keeps the image on-brand and generates its own take on the idea. Showcases include only published products. Agents share only showcases created in the same conversation. Showcases you generate from the dashboard stay in the dashboard. A shared showcase shows a Made for you header with the item count, an AI Styled badge, and a marker on each product. Hovering a marker shows the product’s image, name, variant, price, and a link to the product page. When the chat widget can add to your store’s cart, selecting a marker adds the product to the cart. Shared showcases also appear in the conversation in the Inbox. To restyle them on your storefront, use the parts listed under Presented Showcases.

​
Image showcases

The Image showcases tab lists showcases newest first. Each card shows the generated title, the source, the number of products, and when the showcase was created. A check badge marks showcases an agent presented to a shopper. Conversion comes from the conversation the showcase was created in. Attributed means an order was attributed to that conversation, and Converted means the shopper placed an order, attributed or not. No conversion also includes showcases with no conversation, such as manual and Playground showcases. Turn on Show archived to include archived showcases.

​
Generate a showcase

Generate a showcase to preview how products look together or to test changes to your configuration.
  1. Open Showcases and select Generate.
  2. Under Products, search for a product and select one or more of its variants. You can pick up to 4 variants.
  3. Under Reference image, choose how Remark styles the scene:
    • None: Remark composes a scene from the products and your brand aesthetic.
    • Auto: Remark picks a matching image from your reference library, or uses no reference when nothing fits.
    • Pick from library: You choose a reference from your library.
    • Upload an image: You upload a JPG or PNG up to 5MB for this showcase only.
  4. Optionally, change the Aspect ratio. Default uses your saved default, and Auto lets Remark choose based on the products.
  5. Optionally, describe the scene under Context, for example “on a cabin porch at dusk”.
  6. Select Generate showcase.
The showcase page opens while the image generates and shows each step as it completes: Resolving inputs, Preparing generation, Curating composition, Rendering image, and Finalizing.

​
Review a showcase

Select a showcase to open it. The status badge reads Pending, Generating, Ready, Presented to customer, or Failed, and any context entered for the showcase appears under the title. Select Regenerate to open the generate form with this showcase’s inputs filled in. Adjust any input and submit to compare the two results. Use the arrows beside Archive to move to the previous or next showcase.

​
Archive a showcase

Select Archive to hide a showcase from the list. If an agent already shared it, the shopper’s conversation shows This image is no longer available in its place. Select Unarchive to restore it.

​
Configure image generation

Select Configure on the Image showcases tab to set the defaults Remark uses for every showcase, including the ones agents create in chat. Changes apply to showcases generated afterward. Select Save changes after editing the generation defaults or brand aesthetic.

​
Reference library

Select Add reference and upload a JPG or PNG up to 5MB. Then fill in:
  • Description: The scene, lighting, mood, and intended context. Remark reads it when picking a reference for Auto showcases.
  • Integration notes (optional): How products belong in the scene, for example “products go on the wood console, not the marble counter”.
  • Tags: Comma-separated keywords that help Remark match references to products and intents.
Select Edit on a reference to change these fields or select Delete to remove it. To use a different image, add a reference and delete the old one.

​
Live try-ons

Shoppers start live try-on from a Try It On button on product pages that offer it. Before the camera turns on, live try-on shows a biometric data disclosure and asks the shopper to confirm they’re 18 or older and to consent to the processing of their biometric data. The shopper’s browser remembers the consent. For details, see Privacy & ADA Compliance. The Live try-ons tab lists sessions newest first. Each card shows the item tried on, how long the shopper watched, and when the session started. Sessions that ended before finishing show Incomplete. Filter sessions by Status (Completed, Incomplete, Failed), Conversion, Product, and date range. Turn on Show archived to include archived sessions. Select a session to open its Engagement summary: The session page keeps only this summary and doesn’t include a recording. Archive or unarchive a session the same way as an image showcase. A session that happens during an open chat appears in that conversation’s timeline in the Inbox as a Live view event. When a shopper watches a completed try-on for at least 3 seconds and orders within your attribution period without chatting, Remark attributes the order with the method Virtual Try On. A chat with the shopper takes priority over a try-on.

​
Check product readiness

Open Products, select a product, and select the Live try-on tab to check whether it’s prepared. Use the Variant menu to check a single variant. The tab also shows the garment cutout made from each product image, labeled Cutout ready, Image evaluated, or Image not evaluated. A ready product offers live try-on only after the Remark team launches it. The Remark team prepares products, regenerates cutouts, and can launch a product as a draft so you can preview it on your storefront before shoppers get access. Contact support@remark.ai to change which products offer live try-on or to fix a cutout.

​
Storefront events

The chat widget fires these events when shoppers interact with showcases and live try-on. Listen for them to send the interactions to your analytics. See List of Remark Events for how to listen and the full event list. Showcase events include showcaseId, productId, and productName in event.detail. The live try-on cart event includes productId, variantId, productName, and quantity.

​
Troubleshooting

​
Showcases doesn’t appear in the dashboard

Showcases appears only for workspaces where it’s enabled. Contact support@remark.ai to turn it on.

​
The agent doesn’t share showcases

Check that the intent includes both Start a product showcase and Share a product showcase, that its instructions say when to use them, and that the intent’s Production switch is on. Test the intent in the Playground first.

​
A showcase failed

Open the showcase to read the error under Generation failed, then select Regenerate to try again with the same or adjusted inputs.

​
A product or variant can’t be selected

The product search lists only published products. A variant can’t be selected when neither it nor its product has an image.

​
A shopper sees “This image is no longer available”

The showcase was archived. Open it and select Unarchive to restore it.

​
A product doesn’t offer live try-on

Open the product’s Live try-on tab and check its status. Contact support@remark.ai to prepare or launch it.
  • Use Intents to decide when agents create and share showcases.
  • Use Playground to test showcase intents before they run in live conversations.
  • Use Inbox to review the conversations where agents shared showcases or shoppers tried items on.
  • Use Styling to match shared showcases to your storefront.
  • Use Privacy & ADA Compliance for live try-on consent and biometric data handling.