> ## Documentation Index > Fetch the complete documentation index at: https://docs.remark.ai/llms.txt > Use this file to discover all available pages before exploring further. # Privacy & ADA Compliance > Privacy, wiretap consent, and ADA compliance overview guide ## Overview Remark’s chat widget and underlying platform are designed to comply **by default** with all major U.S. privacy, recording-consent, and accessibility laws, including: * The **California Invasion of Privacy Act (CIPA)** and other state wiretapping/recording consent laws * The **California Consumer Privacy Act (CCPA/CPRA)** and equivalent state privacy frameworks * The **Americans with Disabilities Act (ADA Title III)** and the **California Unruh Civil Rights Act** No additional configuration is required from your team.\ The widget automatically displays compliant language before any user can begin a chat, ensuring both your brand and Remark meet notice and consent obligations across all U.S. jurisdictions. *** ## Pre-Chat Disclosure Every Remark widget automatically presents this notice before a visitor can start messaging: > **“Messages you send may be recorded by Remark and \[BRAND] for various purposes (including for use by AI). By continuing, you agree to our Terms of Use and Privacy Policy.”** This disclosure satisfies: * **Two-party consent** requirements (e.g., California CIPA) * **FTC and state AI-transparency** expectations * **“Notice at collection”** requirements under the CCPA/CPRA If desired, brands may work with their **Remark Merchant Success Manager** to slightly adjust the wording for tone or voice.\ The message itself—and when it appears—cannot be changed, guaranteeing legal compliance by default. *** ## Privacy & Security Remark acts as your **service provider** under applicable privacy laws.\ Chat and interaction data are processed only to deliver, secure, and improve the service—never for unrelated advertising or resale. **Built-in safeguards** * All data encrypted in transit and at rest * Chat and interaction data stored securely in **PlanetScale** (database) * Sub-processors maintain **SOC 2 Type II** / **ISO 27001** certifications * Continuous monitoring and documented incident-response plan * Automatic deletion/anonymization of data upon termination No technical steps are required from your team to enable these protections. *** ## Accessibility (ADA / Unruh) The Remark widget is developed to conform to **WCAG 2.1 AA** accessibility standards.\ It includes ARIA labels, keyboard navigation, color-contrast compliance, and focus management out of the box. The widget’s appearance is fully customizable. If you change the default styling (such as colors or fonts), Remark cannot guarantee that those customizations maintain WCAG 2.1 AA requirements like color contrast. Please verify custom themes against accessibility standards. While ADA and Unruh obligations primarily fall on the website owner, using the Remark widget will not introduce additional exposure. You may choose to reference the chat in your site’s accessibility statement for completeness. *** ## Optional Policy References ### 📄 Privacy Policy Drop-In Add this short paragraph anywhere in your existing privacy policy (usually under “Service Providers” or “Data Collection from Your Use of Our Site”): > **Chat and Guided Shopping.**\ > Our website uses Remark, a guided-shopping and chat service provided by 97 Labs Inc. (“Remark”), to assist visitors in real time. Messages you send through the chat may be recorded and processed by Remark for support, personalization, and service-improvement purposes, including through the use of artificial intelligence (“AI”). Remark acts as our service provider and processes data solely on our behalf, in accordance with our instructions and our Privacy Policy. *** ### ♿ Accessibility Statement Drop-In Add this optional sentence or paragraph to your accessibility page: > **Chat Accessibility.**\ > We provide an on-site chat experience powered by Remark that conforms to WCAG 2.1 AA standards and is designed to be accessible to all users. If you experience any difficulty using the chat, please contact us at \[your email address] for assistance or an alternate communication method. *** ## What We Recommend for Brands While the widget itself is compliant, we suggest two simple best practices: 1. **Add the Privacy Policy reference** above so counsel can acknowledge Remark’s role as a service provider. 2. **Optionally include the Accessibility Statement reference** to show proactive ADA transparency. That’s all! There are **no technical or operational tasks** required for compliance. *** **Questions?**\ Contact your Remark Merchant Success Manager or email [**privacy@remark.ai**](mailto:privacy@remark.ai) for further details.