> ## Documentation Index
> Fetch the complete documentation index at: https://docs.remark.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Experts

> Generate and manage Remark agents and organization expert profiles in the Dashboard.

The **Manage experts** page contains the people and AI personas that represent your organization in Remark.

| Type                | What it means                                                                                     |
| ------------------- | ------------------------------------------------------------------------------------------------- |
| Agent               | An AI persona that acts as an agent in customer chats after it is approved.                       |
| Organization expert | A person on your team. Organization experts with AI impersonation enabled can also act as agents. |

Use this page to generate agents, review their profiles, manage organization experts, and choose which expert is featured in the chat widget.

## Browse experts

Open **Experts** in the Dashboard to view the **Agents** and **Organization experts** sections. Search by name or email to find a specific profile.

Each agent card can show its approval status, customer satisfaction score, attributed conversion value, and whether it is featured. Select an agent or organization expert to open the full profile.

## Generate an agent

1. Open **Experts** in the Dashboard.
2. In the **Agents** section, select **Generate agent**.
3. Choose a **Gender preference**.
4. Optionally enter **Additional context** to guide the generated profile.
5. Select **Generate agent**.

Additional context can describe the experience, product category, activity, or customer needs the agent should reflect. For example:

```txt theme={null}
Focus on trail running and include expertise with technical apparel fitting.
```

Remark generates the agent's profile information, profile photo, and gallery photos. Generation usually takes about a minute.

## Review and approve an agent

A generated agent is added to the **Agents** section with a **Pending review** badge. It cannot communicate directly with customers until it is approved.

You can archive the generated agent instead of approving it. Archived profiles can be restored later from **Archived** on the **Manage experts** page.

## Manage a profile

Use **Profile preview** while editing to check the shopper-facing result before saving.

For generated agents, select **Generate images** or **Regenerate images** to create a new profile photo and gallery. You can add optional context to guide the new images. You can also upload, replace, remove, or individually regenerate gallery photos. A profile can have up to eight gallery photos.

## Understand profile stats

The agent list and profile page include performance information for that expert.

| Metric                 | What it shows                                                      |
| ---------------------- | ------------------------------------------------------------------ |
| Chats                  | Conversations handled by the expert.                               |
| CSAT                   | Customer satisfaction score for the expert.                        |
| Attributed conversions | Conversion value attributed to conversations involving the expert. |

These are expert-level metrics. Use the [Inbox](/dashboard/inbox) to inspect the conversations behind the results.

## Use Remark Copilot

Remark Copilot can help manage expert profiles from the Dashboard. Ask Copilot to:

* Find and summarize an expert profile
* Update an expert's name, tagline, bio, location, or work experience
* Generate an agent with a gender preference and optional context
* Check the status of an agent generation request

When Copilot starts a generation request, it can check whether the request is queued, generating, completed, or failed. The completed agent still requires review and approval before it can communicate with customers.

## Test an approved agent

* Use [Persona Studio](/dashboard/persona-studio) to manage the broad voice, tone, and response preferences shared by Remark agents.
* Use the [Playground](/dashboard/playground) to test a specific approved agent in shopper scenarios.
* Use the [Inbox](/dashboard/inbox) to review the agent's live conversations and outcomes.